Category Archives: Maintenance and Repair

Camarillo Customer Detective Work

One might say the most challenging part of being an automotive service technician at Camarillo Car Care Center is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at Camarillo Car Care Center introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Camarillo Car Care Center and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at Camarillo Car Care Center know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com

Camarillo Drivers Severe Service Maintenance Schedules

Since driving requirements and lifestyles differ among Camarillo drivers, your vehicle manufacturer publishes two auto maintenance schedules: the regular schedule and the severe service schedule. Which schedule should Camarillo drivers follow? Here are some questions to ask yourself:

Are most of your trips less than four miles/six kilometers around Camarillo?
Are most of your trips less than 10 miles/16 kilometers in below-zero CA temps?
Are most of your trips off-highway in CA?
Do you drive often in dusty Camarillo areas?
Do you regularly tow a trailer or carry heavy loads around Camarillo?
Do you drive in very hot or very cold CA weather?


Think about your typical week. Do you live by your nearest Camarillo on-ramp and enjoy a non-stop commute? Or, do you drive the neighborhood car pool in stop-and-go traffic on Camarillo surface streets?

Let's suppose your owner's manual says the severe service oil change recommendation is 3,000 miles/5,000 kilometers and the standard recommendation is 5,000 miles/8,000 kilometers. You know that you need to change the oil somewhere between 3,000 and 5,000 miles/5,000 and 8,000 kilometers. Analyze your driving patterns and Camarillo weather and road conditions to determine which end of the spectrum you're closer to.

Why should Camarillo residents care about this? Normal condensation causes moisture accumulation in the engine oil. Short trips around Camarillo or winter driving means that the engine doesn't heat up enough for the moisture to evaporate. The water in the oil turns to oil sludge that clogs up your engine and doesn't let the oil protect it adequately. That's why CA residents need to change their oil more often – to clean the sludge out before it causes problems.

Carrying heavy loads (with or without a trailer) in CA summer weather causes your engine and transmission to run at higher temperatures and with more stress. The fluids will break down more quickly. Additives that clean and prevent corrosion will be depleted sooner. Air pollution and dust cause fluids to get dirty faster. Ditto for filters. All of these things can lead to premature wear and eventual repairs. If you want some expert advice, talk with your friendly and knowledgeable Camarillo Car Care Center service advisor. We can help you restore your vehicle to good working order and help you know the best schedule to follow.

Camarillo Car Care Center
805-482-2853
2739 Daily Drive
Camarillo, CA 93010
www.camarillocarcare.com

The Fallacy of Cheap Tires

 

Do you ever shop for shoes in one of our Camarillo area shoe stores?
When buying a running shoe, is quality important?
Does durability matter as long as the shoes look fabulous?
Would you rather have one pair of long lasting shoes or two pair of lower quality shoes at the same price?

Is the warranty important when buying tires?
When you choose new tires in Camarillo, what's the most important factor for you?

Give us a call at Camarillo Car Care Center at 805-482-2853 for tire recommendations.

You know, buying tires in Camarillo is a big deal. It's a big ticket item so you know you'll be spending a lot. You're not only concerned about the price, but you want to know that it'll be a long time before you need to buy new tires again.

And of course there's the safety aspect as well. The tires do a lot of work – they carry the weight of the vehicle and you and your passengers. They need to be up to the task. You want to be sure they hold the road and provide good traction. If you carry heavy loads or tow a trailer, the tires need a high load rating to be up for the job.

As a tire professional, I think it's important that people understand the effect of price on a tire's performance and durability. When I was a kid, my dad had a saying, "Pay twice as much and buy half as many."

Dad applied that to a lot of things. He thought that one high quality suit would last longer and look better than two cheap suits. The saying really seems to hold true when it comes to shoes and boots, too.

I buy high-quality work shoes because I spend a lot of time on my feet. They're more comfortable, have important safety features like steel toes and non-slip soles and they last at least twice as long as cheap shoes. I feel I get very good value for my money.

I apply the same thinking to tires. The major tire brands that you're familiar with are known as Tier 1 tires. These tires are well-engineered and very high quality. Comparable tires are usually in the same price range from brand to brand.

Stepping down in price you come to private label tires. Some large tire store chains carry tires with the chain's own brand. It's important to know that most private label tires are built by the same Tier 1 brands that you are familiar with, so they are a quality product. You can ask your tire professional who makes their private brand.

The lowest priced tires on the market are Tier 3 tires. These tend to be imported from China or South America. Since you get what you pay for, you can't expect a Tier 3 tire to deliver the same performance and durability as the others.

So let's say you need new tires. You've determined the features you need. So you have several options, including price options. Now, you've probably heard the term 'it's a 40,000 mile/64,000 km tire' or 'it's a 60,000 mile/97,000 km tire'. Simply put, the manufacturer warrantees the tire for 'X' number of miles/kilometers. If that's important to you, look for the warranty.

What's the difference in the tires with higher mileage warranties? It's the rubber compounds and the amount of tread material. As you might expect, you'll pay more for the longer-lasting tire.

Now the cheapest tires you can find won't have a manufacturer's mileage warranty, or if it does, it'll be relatively low. That brings us back to dad's saying; if you buy the cheapest Tier 3 tire you can, you will likely go through two sets in the time it would take to wear out one set of good quality tires. And the good tires won't cost twice as much, so you'll end up paying more per mile/km driven with the cheap tires.

Hey, I realize that sometimes the budget will only allow for a Tier 3 tire. I make them available for my customers who need them because I would rather see them driving with safe, new tires than pushing their old tires beyond their safety limits. But at Camarillo Car Care Center, we always counsel our customers to buy as much tire as they can afford, because it will be much less expensive in the long run.

Your tires are the only parts of your vehicle that touch the road. You're only as safe as your tires are well built.

Buy value – not price.

Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com

When Are Your Tires Worn Out?


 

Hey Camarillo area drivers, are your tires worn out? What is the standard for our CA streets? How can you tell on your vehicle?

While there may be legal requirements for the Camarillo area, there are safety concerns that go beyond meeting minimum replacement mandates.

Two-thirty-seconds of an inch is the depth of the tire tread wear indicator bars that US law has required to be molded across all tires since August 1, 1968. When tires are worn so that this bar is visible, there's just 2/32 of an inch – 1.6 millimeters – of tread left. It's that level of wear that's been called into question recently.

We're referring to the tread depth on a tire, it can't move surface water out of the way and you start to hydroplane.

In a safety study, a section of a test track was flooded with a thin layer of water. If you laid a dime on the track, the water would be deep enough to surround the coin, but not enough to cover it.

A car and a full-sized pick-up accelerated to 70 miles per hour, or 112 kilometers an hour, and then made a hard stop in the wet test area. Stopping distance and time were measured for three different tire depths:

  • New tire tread depth
  • 4/32 of an inch, or 3.2 mm
  • 2/32 of an inch, or 1.6 mm

So what happened with the 2/32 inch/1.6 mm tires on the car? Get this – when the car had traveled the distance required to stop with new tires, it was still going 55 mph/89 kph. Stopping distance was nearly doubled to 379 feet/116 meters, and it took 5.9 seconds.

Wow! That means if you barely have room to stop with new tires, you would hit the car in front of you at 55 mph/89 kph with the worn tires.

Now, with the partially worn tires – at 4/32 of an inch, or 3.2 mm – the car was still going at 45 mph/72 kph at the point where new tires brought the car to a halt. It took nearly 100 feet, or about 30 meters, more room to stop and 1.2 seconds longer. That's a big improvement. We can see why Consumer Reports and others are calling for a new standard.

Of course, stopping distances were greater for the heavier pick-up truck.

How do you know when your tires are at 4/32 inch or 3.2 mm? Easy; just insert an American quarter into the tread. Put it in upside down. If the tread doesn't cover George Washington's hairline, it's time to replace your tires. With a Canadian quarter, the tread should cover the numbers in the year stamp.

You may remember doing that with pennies. A penny gives you 2/32 inch, or 1.6 mm, to Abraham Lincoln's head. The quarter is the new recommendation – 4/32 inch, or 3.2 mm.

How do people feel about replacing their tires earlier? Well, tires are a big ticket item and most people want to get the most wear out of them that they can. But do you want that much more risk just to run your tires until they are legally worn out?

For us, and we would guess for many, the answer is "no".

Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com

 

How Your Check Engine Light Works



Have you ever had an experience like this in Camarillo, CA? You drive through the one of those automatic car washes. When you get to the end, where the dryer is blowing, your Check Engine light starts flashing!

You fear the worst, but within a block or two, the light stops flashing, but stays on. By the next day, the light is off.

You wonder; "What was going on?" Well, it's actually a good lesson in how the Check Engine light works.

Your air intake system has a sensor that measures how much air is coming through it. When you went under the high-speed dryer, all that air was blasting past the sensor. Your engine computer was saying, there shouldn't be that much air when the engine is just idling. Something's wrong. Whatever's wrong could cause some serious engine damage.

Warning, warning! It flashes the Check Engine light to alert you to take immediate action.

It stopped flashing because once you were out from under the dryer, the airflow returned to normal. Now the engine control computer says the danger is past, but I'm still concerned, I'll keep this light on for now.

Then the Check Engine light goes off in a day or two.

The condition never did recur, so the computer says whatever it was, it's gone now. The danger is past, I'll turn that light off.

Now a flashing Check Engine light is serious. You need to get it into Camarillo Car Care Center as soon as possible. But if it stops flashing you can wait a few days, so you have time to see if the problem will clear itself or if you need to get it checked. How does the computer know when to clear itself?

Think of it this way. The engine control computer is the brain that can make adjustments to manage the engine. Things like alter the air-to- fuel mix, spark advance and so on. The computer relies on a series of sensors to get the information it needs to make decisions on what to do.

The computer knows what readings are in a normal range for various conditions. Get out of range, and it logs a trouble code and lights up the Check Engine warning.

The computer will then try to make adjustments if it can. If the computer can't compensate for the problem, the Check Engine light stays on.

The computer logs a trouble code. Some people think the code will tell the technician exactly what's wrong.

Actually, the code will tell the technician what sensor reading is out of parameters. It can't really tell him why, because there could be any number of causes.

Let's say you're feeling hot. You get your heat sensor out – a thermometer – put it under our tongue and in a minute or two you learn that you have a fever of 104 degrees F (40 degrees C).

You know your symptom – a fever – but you don't know what's causing it. Is it the flu, a sinus infection or appendicitis?

You need more information than just that one sensor reading. But it does give you a place to start and narrows down the possible problems.

There are reports on the internet telling you that you can just go down to an auto parts store and get them to read your trouble code or buy a cheap scan tool to do it yourself.

There are two problems with that. First, the computer stores some trouble codes in short term memory and some in permanent memory. Each manufacturer's computer stores generic trouble codes, but they also store codes that are specific to their brand.

A cheap, generic scan tool, like you can buy online or that the auto parts store uses, doesn't have the ability to retrieve long-term storage or manufacturer specific codes. Your Camarillo, CA, service center has spent a lot of money on high-end scan tools and software to do a deep retrieval of information from your engine control computer.

The second problem is that once you've got the information, do you know what to do with it? For example, a very common trouble code comes up when the reading on the oxygen sensor is out of whack.

So the common solution is for the auto parts store to sell you a new oxygen sensor — which is not cheap — and send you off on your way. Now your oxygen sensor may indeed have been bad and needed replacing. But the error code could have come from any of a dozen of other problems.

How do you know the right solution? Back to the fever analogy, do you need surgery or an aspirin? Leave it to the pros at Camarillo Car Care Center. Give us a call and let us help you resolve your check engine light issue.

Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com

Camarillo Car Care Center On Your Serpentine Belt


 

Today we're going to be talking about serpentine belts for our Camarillo, CA, customers. Let's start by talking about the accessories that are driven by the serpentine belt. First is the alternator. That's the device that makes electricity to power the vehicle and recharge the battery. Then there's the air conditioning compressor that makes cool air for you while you're driving around CA in the summer.

The power steering and power brake pumps are driven by the serpentine belt in most Camarillo residents' vehicles. Those pumps provide pressure that assists your steering and braking.

In many vehicles, the water pump is driven by the serpentine belt. The water pump is what circulates the coolant that protects your engine. In some cars around Camarillo, CA, the water pump is driven by the timing belt.

The radiator cooling fans on some vehicles are also driven by the serpentine belt. Some have separate electric motors. That's really a lot of work for one belt.

But modern engine design has a single belt that snakes around the front of the engine and drives most, if not all, of these accessories. Serpentine belts do a lot of work, but they're tough and can last for a long time.

Just how long will they last? That'll vary for each individual car in the Camarillo area. Your owner’s manual will have a recommendation for when it should be changed, but it could need it sooner. The good news is that a visual inspection at Camarillo Car Care Center can detect a belt that's getting close to failing.

Your friendly and knowledgeable Camarillo Car Care Center service advisor can look at the belt: if it has more than three or four cracks per inch, it needs to be replaced. A deep crack that's more than half the depth of the belt - replace. Frayed, missing pieces, a shiny glazed look? Toss it. Come see us.

Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com

Smooth Shifting in Camarillo, CA: Transmission Service

So you have some exciting plans for the weekend. You're going to take some of your friends out on the boat for some water skiing. Of course, you've gotten the boat all ready. And you haven't forgotten about your tow vehicle. You've gassed it up and even vacuumed it out. However, there is something even more important than the cleanliness of the interior: you want to make sure that your vehicle maintenance is up to date.

Think about it – heavy traffic on the way out of Camarillo. There's hilly terrain as you get to the lake. Some dirt roads – and it's going to be pretty hot in CA this weekend. And all the time you'll be towing around a lot of extra weight. That all adds up a lot of severe strain on your engine, brakes and transmission.

Let's just consider the transmission. It's going to be working overtime, spending more time in lower gears. The internal transmission temperature is going to be much higher than normal. A fun little blast to the local CA lake for you is really severe duty for your transmission.

It's important to have enough transmission fluid. If it runs low, the transmission will run hotter and won't have the protection it needs to cope with the added stress of towing. Transmission fluid breaks down and gets dirty over time. Whether you have an automatic or manual transmission, it's important for Camarillo drivers to have it serviced by automotive professionals like the team at Camarillo Car Care Center to make sure it runs efficiently.

An automatic transmission contains a maze of passages through which the fluid must pass to keep it shifting smoothly. Camarillo drivers who neglect regularly scheduled transmission service risk the passages clogging up and starting to have problems.

Those who neglect their transmission for too long will eventually experience transmission failure. You really don't want to pay for a major transmission repair.

This reminds us of how much of our driving around Camarillo, CA, is under severe conditions. Towing or hauling a big load is obvious, but there are lots of other things that constitute severe driving conditions — things like short trips and driving in very hot or very cold CA weather. Dusty roads and city driving around Camarillo add to the strain. Basically, any driving that's not at highway speeds or under ideal conditions can be considered severe conditions.

While you have your vehicle in, ask for a trip inspection. Your friendly and knowledgeable service advisor at Camarillo Car Care Center will check your belts and hoses and let you know if your brakes are in good shape.

Now, don't forget the sunscreen.

 

Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com

Deciphering the Camarillo Car Care Center Menu Board

Let's talk about deciphering the auto service menu board. Camarillo, CA, service centers like Camarillo Car Care Center have a board that lists the routine services they provide. But some people don't know what these services really are unless they ask. Let's go down a typical list, in alphabetical order, starting with air conditioning service.

Feel free at any time to give Camarillo Car Care Center a call at 805-482-2853 to learn of the many services we offer, or stop by our Camarillo, CA auto center at 2739 Daily Drive, 93010.

First remember that all of these services are recommended by vehicle manufacturers. They set how often or at how many miles/kilometers the service should be done.

Air conditioning service involves purging the old refrigerant and capturing it for proper disposal. Then fresh refrigerant is installed. The fresh refrigerant will lubricate the system and will also help it cool better.

Alignment. Service centers like Camarillo Car Care Center make sure all four wheels are lined up and track with each other. This reduces tire and suspension wear and improves safety and handling.

Battery service. Service centers like Camarillo Car Care Center inspect the battery for corrosion, leaks or damage. Test the battery's ability to hold a charge. If the battery's still strong, clean it up. If not, replace it.

Brake service. This could be two things. A brake inspection to see if the brakes are working well mechanically and to see if the pads are still safe. If not, replace the pads and make any repairs that might be in order.

The other thing is to evacuate the brake fluid, clean out the system and replace it with fresh fluid. This is important, but often overlooked.

Cabin air filter. The cabin air filter is the filter that cleans the air that comes into the passenger compartment. It works like the filter on your furnace at home. It gets dirty and needs to be changed often.

Cooling system. This is the cooling system for your engine. Replace the old coolant with fresh to protect your radiator and other cooling system components from corrosion.

Differential service. Every vehicle has at least one differential. They don't require service very often, so people don't think of them much. The differential transfers power from the drive train to your wheels. Drain the old fluid and add fresh lubricant.

Engine air filter. This filters the air that's burned in the engine. It also gets dirty and needs to be replaced often.

Fuel filter. This filter cleans the fuel before it gets to the engine. Like the other filters, it too gets clogged and needs to be replaced in order to maintain good flow.

Give us a call.

Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com



Hey Camarillo Drivers, How Many Miles Are on Your Car?



Nowadays, Camarillo drivers are paying more at CA gas pumps. For some families it adds up to several hundred dollars every month. That's got to come out of the budget somewhere. This is one of the reasons many CA drivers are putting off buying a new car. They plan on keeping their old vehicle for a year or two longer than before.

Even now, 2/3 of the personal vehicles on our local Camarillo, CA, roads have over 75,000 miles (120,000 kilometers) on them. The average age of vehicles is over nine years. And most people in the Camarillo area can't afford to be stranded or inconvenienced by a breakdown. So following a regular maintenance schedule, like personal diet and exercise plans, is actually critical to preserving your investment.

Determining what to do for a higher-mileage vehicle can be challenging because many owner's manuals don't publish service intervals after 60,000 miles (100,000 kilometers). Thus, Camarillo drivers need to be better at keeping records and planning for preventive maintenance.

You can start by figuring that services with a recommended interval should still be performed on that interval, even after you're past the tables in your service manual. For example, a service might be recommended every 15,000 miles (24,000 kilometers). Well, just keep doing it every 15,000 miles (24,000 kilometers) for as long as you have your car.

Now higher mileage engines operate under more stress. Some CA automotive experts suggest that the severe service schedule is more appropriate and that routine service should be performed at shorter intervals. Check with your owners' manual or service advisor at Camarillo Car Care Center to see if the severe service schedule is right for your vehicle.

And keeping current with your full-service oil change schedule is important for a couple of reasons. First, older engines have had more time to build up oil sludge. Skipping an oil change here and there can really compound the problem for your vehicle.

Another equally important reason is that your other fluids are routinely checked and topped off. Power steering fluid, brake fluid, coolant and transmission fluid can be kept at optimal levels even though the older seals and gaskets are leaking more than when they were new.

And speaking of older seals and gaskets: they start to dry out and become more brittle with age. You may want to consider using high mileage formulation oil and fluids. These products contain  additives to condition seals and gaskets to keep them from leaking. The high mileage formulations cost more than standard products, but they are well worth it in terms of preventing serious repair bills down the road.

Older vehicles in the Camarillo, CA, area need repairs and replacements that newer ones don't: things like timing belts, radiator hoses, suspension work, anti-lock brakes, air bags, water pumps, alternators and batteries. That may seem like a lot of stuff to have done, but it works out to be cheaper than new car payments.

With a high-mileage vehicle, a couple of relationships will become pretty important to Camarillo drivers. The first is with your service advisor at Camarillo Car Care Center. You need someone you trust to take care of your car and be mindful of your needs. Ask for help to develop a plan to keep your vehicle road-worthy that works within your budget and for the Camarillo, CA, area driving conditions. 


The next relationship is with your vehicle itself. We're not talking about naming your car or tucking it in at night. We just mean - pay attention and get to know your vehicle. Notice unusual sounds, smells, vibrations, etc. Then you can describe the changes to your service advisor at Camarillo Car Care Center and head off problems. We can't do anything about the price of gas, but we can properly maintain Old Faithful to keep it safely and economically on the local Camarillo roads.

Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com

What Is a Differential and Do You Have One?

With front-wheel drive being so common these days in Camarillo, CA, the differential is just taken care of during a transmission service, so most Camarillo drivers don't even have to think about it. And rear-wheel drive differentials don't need to be serviced for years, so it's understandable that it's not something on the top of Camarillo customers' minds. It's not uncommon for drivers to not know they have a differential let alone know that it needs service.

Call Camarillo Car Care Center in Camarillo at 805-482-2853 for information about differential service, or stop by our Camarillo, CA, auto center at 2739 Daily Drive, 93010.

To better understand what a differential does, think about our local Camarillo high school track. There are lanes marked off on the track. For the longer distance races, the starting lines are staggered. The starting lines for the outside lanes are ahead of the starting lines for the inside lanes. That's to compensate for the longer length of the outside lanes. Staggering the starting lines means that each runner has the same distance to run.

The differential compensates for the difference in speeds between the inside wheel and the outside wheel in a turn, because they have to travel together through slightly different distances.

It's a very important function. When you think of it, all the power to get a vehicle moving goes through the differential. Most cars in the Camarillo, CA area weigh between 3,000 and 6,000 pounds (1,400 and 2,800 kg) – trucks even more. The power from the engine goes through the transmission and then through the differential to the drive wheels.

That's a lot of work and requires very heavy duty parts. And those parts need protection. The differential fluid lubricates the gears in the differential and keeps them cool.

The fluid eventually gets dirty and worn down. Some kinds of differentials require special additives that break down over time. So vehicle manufacturers recommend intervals for replacing your differential fluid.

The professionals at Camarillo Car Care Center will drain the used fluid and check it out for metal bits, which could be a sign of excessive wear on the gears. Then they’ll replace the fluid and install the additives if necessary.

Your Camarillo Car Care Center service advisor can look up the vehicle manufacture's recommended service interval or you can check your owner's manual. Give us a call at 805-482-2853 for more information about your differential service.

Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com