Posted on 10/21/2010
We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Camarillo automotive service and repair industry hasn't been given a pass either.
Unfortunately, every profession in Camarillo has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.
Yet some people remain uncomfortable with Camarillo automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.
If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we'll have more trust in the recommendation. So communication is key. It's like going to the doctor; If she's using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Camarillo service advisor too. He's so familiar with all things automotive, he may forget you don't know a PCV from an EGT.
If you don't understand what your doctor's talking about: ask some questions. If you don't understand what your Camarillo automotive advisor's talking about: ask some questions.
Let's go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, "Is this really necessary?" Well, here's the industry standard:
If a technician tells you that a repair or replacement is required it must meet the following criteria:
- The part no longer performs its intended purpose
- The part does not meet a design specification
- The part is missing
For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Camarillo Car Care Center says that you have a cracked rotor and need to replace it.
If you tried to get him to simply put new pads on, he would say that if you didn't want to replace the rotor; Camarillo Car Care Center would ethically have to refuse the repair.
To just put pads on a cracked rotor would have been very wrong. The brakes could've failed at anytime and needed to be repaired – not just have a band-aid slapped on them.
Now, looking at something not so serious, the technician may suggest repair or replacement if:
- The part is close to the end of its useful life – just above discard specifications or likely to fail soon
- To address a customer need or request – like for better ride or increased performance
- To comply with maintenance recommended by the vehicle's manufacturer
- Based on the technician's informed experience
Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.
Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com
Posted on 10/7/2010
All Camarillo drivers have blind spots – and no, I'm not talking about the fact that you really don't sing like Adele. I mean the areas of the road that you can't see when you're driving around Camarillo.
First let's talk about our own blinds spots, and then we can talk about others...
To begin, we can greatly reduce blind spots by properly adjusting our mirrors to give the widest coverage possible. Make the adjustments in your vehicle before you start to drive.
First, Camarillo drivers should adjust their rear view mirrors to give the best possible view directly to the rear of their vehicle. Camarillo folks don't need it to get a better view of either side of the car, the kids in the back seat or their dazzling smile. It's pretty obvious, the rear view mirror should reflect the rear.
Next, lean your head until it almost touches the driver's side window. Adjust your side mirror so that you can just barely see the side of your car. Now, lean your head to the middle of the car and adjust the outside mirror so that you can barely see the right side of the car.
When Camarillo drivers adjust their mirrors this way, they'll have maximum coverage. Of course driving is a dynamic process – things change every second on CA roads and busy highways. So it's wise to take a quick look to the side when passing to make sure that another vehicle hasn't moved into an area you couldn't see in your mirrors.
As you drive around the Camarillo area, avoid staying in others' blind spots. You can't count on them to be watching their mirrors and looking out for you.
Here are some tips for passing a heavy vehicle on CA roads:
Avoid the blind spots. If you can't see the drivers face in one of his mirrors or in a window, he cannot see you!
Don't follow too close. If you can't see one of the truck's mirrors, you're too close.
Make sure there is plenty of room to pass. Trucks are long and take time to get around. If you're on one of our local two-lane highways, wait for a passing zone.
Don't linger when passing. Because the blind spots are so big on the sides, you want to get through them quickly. If you can't pass quickly, drop back.
Pass on the left whenever possible. A trucks' blind spot is much larger on the right.
The team of automotive professionals at Camarillo Car Care Center want you to watch those blind spots – but feel free to sing in the shower all you want.
Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com