Monthly Archives: December 2018

To Fix or Not To Fix: That Is the Question.

No matter what vehicle you drive, when certain things break, you have to make a decision.  Should I get it fixed now, later or never?  Air conditioning is one of those things.  You can certainly live without air conditioning, but it sure is nice to have on a sweltering day.

Let's say your air conditioning breaks in the fall and you live in a climate where it gets quite cold in the winter.  Should you get it fixed now, wait until spring since it won't get warm until then or maybe not get it fixed at all?

That can be a tough decision.  There are several reasons air conditioning in vehicles break.  One is fairly simple: It could be an electrical problem, perhaps a relay or solenoid is not turning on the system.  It's also a fairly inexpensive repair and doesn't require hours of labor.

Or, the problem is that the coolant has leaked out.  Your service facility can find the leak and replace the parts that are leaking.  With a refrigerant recharge, you're back in business.  The repair costs vary, depending on the reason for the leak.

When air conditioning malfunctions involve a compressor, evaporator or condenser, the costs can be significant since parts and labor add up.  Depending on the age and value of your vehicle, you may choose to simply roll down the windows and live with it. 

Keep in mind that many vehicles in cold climates use air conditioning in winter.  Many vehicles automatically turn on the A/C when you use the defroster.  The A/C dries the heated air it blows on the windshield and side windows to eliminate fogging more quickly.  Outside conditions such as snow and ice can severely hamper visibility.  Add to that fogging on the inside and it can present very challenging conditions for the driver.

In order for all systems to be functioning optimally, a vehicle owner might feel it's worth it for safety reasons to get a broken air conditioner fixed, even if it is done right before the approach of cold weather.  Discuss these options with your service advisor so you can make the best decision for your situation.

Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com

 

What is a TSB? (Technical Service Bulletins)

If your vehicle had something in its design or production that the manufacturer had figured out had an unanticipated problem, you'd want to know about it. And you'd want it fixed. There is something that can help drivers with just such a scenario. It's called a Technical Service Bulletin, or TSB.

Here's what a TSB is. Vehicle design and manufacturing is a very complex process. Aftrer every vehicle is introduced, the more units there are on the road, the more likely weaknesses in parts or design will start to show up.

Automakers gather data on the issues and how best to fix them. Then they send out TSBs (usually in the first year of the new model) so technicians will know to look for those problems and what to do about them. There may be more than one cause of a problem with a vehicle so there may be more than one TSB for an issue.

A TSB can be issued for anything from failing water pumps to strange noises to smelly headliners. A TSB and a recall aren't the same thing. A recall is issued if there's a problem that could cause harm to people or if it creates illegal emissions. The manufacturer pays for a safety defect to be fixed, and the repair is usually performed at a dealership.

But when a Technical Service Bulletin is issued, it's because there's a pattern of some system not working the way it should. If a vehicle is under warranty and the problem can be diagnosed in a specific vehicle, the manufacturer will probably pay for the repair. But there may be limits. Take one case with certain models of a minivan. Some wheel bearings were failing prematurely, so the manufacturer extended the warranty on them to 5 years or 90,000 miles/145,000 km. After that, the owner bore the cost. In some cases, a manufacturer will reimburse owners for a repair already done at an independent service facility.

You may have a vehicle that is no longer covered by a warranty but a TSB has been issued for a certain problem. In that case, any service facility can perform the service. At Camarillo Car Care Center, your service advisor will have access to TSBs that have been issued for your vehicle's year and model. They will help the technician diagnose it if your vehicle has the issue. The TSB will also have advice for the best repair procedure to get your vehicle working the way it should.

Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com

Not So Hot in Camarillo

When the weather turns cold, it's nice to crank up the furnace and enjoy the heat. But if your home's furnace doesn't work, it's not too comfortable. Same goes with your vehicle. When the heater's not working, things can get miserable. It could also signal some major problems, which we'll discuss later.

A vehicle's heating system is fairly complicated. It's made up of several parts, including a blower motor/fan, a heater core and some mechanical and electrical components. In basic terms, a vehicle's engine warms up coolant which is then sent to the heater core (which is kind of like a small radiator) behind the dash. That blower motor sends cold air through the heater core which heats up the air. Voila! Heat.

Diagnosing problems in this system takes a trained mechanic because of the different possible issues. Your heater core may need replacing; they are sometimes in tight spots and may be difficult to work on. Another possible problem could be a defective thermostat, which regulates how the coolant flows through the engine. You may have a leak somewhere in your cooling system. Those leaks may be something as simple as a detached hose clamp or as serious as a bad head gasket. A knowledgeable technician at Camarillo Car Care Center will be able to track the problems down.

For those reasons, it's wise to get your vehicle's heating system repaired. Not only can driving an unheated vehicle on a cold day freeze your fingers, some related engine problems that are not repaired could leave you stranded.

Smart drivers keep up the maintenance on their vehicle's cooling system; it's a hot tip to prevent a cold vehicle.

Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com

Fuel System Cleaning at Camarillo Car Care Center



Is your vehicle sometimes hard to start early in the morning? When you turn the key, does it hesitate or stutter? If so, the problem could be the result of a dirty fuel system. Your vehicle's fuel system starts with the air filter and ends in the top of your engine. Over time, different parts of the system get dirty, which robs you of performance and hurts your fuel economy.

Most Camarillo vehicles have fuel injectors, rather than a carburetor. Fuel injection systems have fewer problems and require less adjustment. But they still need to be properly maintained. This is why your owner's manual has a schedule for cleaning your fuel injectors and other parts of your fuel system.

Some Camarillo residents are interested in buying fuel system cleaners that they can pour into their gas tank. You can do that - and there are lots of great products available that can help maintain an already clean fuel system - but these products cannot do a major cleaning. For that, you need to see Camarillo Car Care Center. Camarillo Car Care Center has the professional tools and chemicals to really do a complete service.

Camarillo Car Care Center uses a process that gives your vehicle a deep, professional fuel system cleaning. You need to remove particles, gum and varnish from your fuel system and get those injectors running cleanly and efficiently. After a professional fuel system cleaning, you'll notice more power, better fuel economy and reduced exhaust emissions.

The cleaners also help prevent rust and corrosion in your fuel system and lubricate engine parts.

Fuel system cleaning is just one of those recommended service items that help keep your vehicle running strong. As with all maintenance, it can help avoid repairs that often result from not taking the right preventive steps. Camarillo residents will notice the difference in how well their vehicle runs. Check with your friendly and knowledgeable pros at Camarillo Car Care Center to see when your vehicle is scheduled for a fuel system cleaning.

An ounce of prevention really is worth a pound of cure for Camarillo vehicles.

Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com

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Service Center Standard and Procedures

All CA pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.

That is why Camarillo automotive service centers including Camarillo Car Care Center have procedural standards for each service they perform. Camarillo Car Care Center technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, CA service centers can assure a quality outcome. The job is done right every time and Camarillo customers leave happy with how their vehicle performs.

Each company trains its technicians to standards. The CA automotive industry as a whole is very committed to standards of excellence and encourages individual CA service center operators to apply them to every vehicle they service.

An example is how Camarillo Car Care Center grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

They may suggest repair or replacement:

If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Camarillo car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Camarillo service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The CA automotive service industry and Camarillo Car Care Center want the best for you and for you to keep coming back.

Camarillo Car Care Center
2739 Daily Drive
Camarillo, CA 93010
805-482-2853
www.camarillocarcare.com

 

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