As always I had a great experience with Ron Merson at CCCC. Not only did he take great care of me at the shop yesterday, but a couple of days before that I called him for some advice on one of my cars and he patiently talked me through what I needed to do. No pressure to bring the car to CCCC right now - he just explained my options (it was a dead battery and alternator and I was stuck at Sears)...he's always that way and it's why I take all my cars to CCCC for all their repair needs. Thanks Ron!!